Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, and service address when you call, text, or fill out a form on our website.
We also collect details about your plumbing issue so we can send the right technician and bring the right parts. If you pay by card, our payment processor handles your card number - we do not store it on our systems.
When you browse our website, we automatically collect basic technical data like your IP address, browser type, and the pages you visit. This helps us understand how people find and use our site.
How We Use Information
We use your information to schedule service, confirm appointments, and keep you updated on your repair. If you call about a burst pipe at 2 a.m., we use your address and phone number to get a plumber to your door fast.
We also use your contact details to send invoices, receipts, and follow-up messages about your service. If you opt in, we may send occasional reminders or seasonal tips - you can opt out any time.
We use website data to improve our site, fix broken pages, and make it easier for Lakeland neighbors to find us when they need a plumber.
Cookies and Tracking
Our website uses cookies and similar tools to remember your preferences and understand how you move through the site. Cookies are small files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our site may not work as smoothly, but you can still call us at (863) 445-7111 to book service.
Analytics and Third-Party Tools
We use third-party analytics tools like Google Analytics to see how many people visit our site, which pages they read, and where they come from. These tools collect anonymous data and do not identify you personally.
We may also use scheduling software, payment processors, and review platforms. Each of these providers has its own privacy policy, and we choose providers that take data security seriously.
Data Sharing and Disclosure
We do not sell your personal information. Ever.
We share your information only when it is needed to run our business: with our plumbers and office team so they can help you, with payment processors to handle your payment, and with software providers who help us schedule and communicate.
We may also share information if the law requires it, or if we need to protect the safety and rights of our customers, our team, or the public.
Data Retention
We keep your service records and contact information for as long as you are a customer and for a reasonable time after that. This helps us honor warranties, look up past work, and meet legal and tax requirements.
When we no longer need your information, we securely delete or destroy it.
Data Security
We protect your information with reasonable administrative, technical, and physical safeguards. That includes secure servers, restricted access for team members, and encrypted connections when you submit information through our website.
No method of transmission over the internet is 100% secure. But we work hard to keep your data safe, and we regularly review our practices to make sure they are up to date.
User Rights
You have the right to ask what personal information we have about you, to request a copy, and to ask us to correct or delete it. You can also ask us to stop sending marketing messages at any time.
To make a request, call us at (863) 445-7111 or email us at privacy@lakelandswancrestplumbing.com. We will respond within a reasonable time and help you however we can.
Children's Privacy
Our services are for adults and homeowners. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date at the top.
If we make a big change that affects how we use your personal information, we will let you know by phone or email if we have your contact details on file.